Your data
Delete your account
You can do this from inside the app, or here if you no longer have access to it.
What gets deleted
- Your account and sign-in details
- Your profile, goals and any conditions you told us about
- Your session history, streaks, XP and Time Bank total
- Progress photos and manual measurements
- Health data we read from Apple Health or Health Connect
- Support messages you have sent us
What we keep, and why
A record that a deletion happened and when, with no personal data in it. We are required to be able to show that requests were honoured, and that record is how.
Anything we are legally obliged to retain, such as transaction records held for tax purposes, is kept for the statutory period and nothing longer.
How it works
Enter the email on your account and we send it a 6-digit code, the same kind the app sends when you sign in. Enter the code here and your account is deleted straight away. Backups that still hold it are overwritten within thirty days.
Signed in with Apple and chose to hide your email? The code goes to Apple's relay address, which forwards to you. If it does not arrive, delete from the app instead: You, then Delete account.
Your subscription is separate
Subscriptions are billed by Apple or Google, not by us, so deleting your account does not cancel one. Cancel it in your store subscription settings first, otherwise billing continues.
Changed your mind?
Simply do not enter the code. It expires by itself and nothing happens. If you need help instead of deletion, email support@21minutes.co.